Delink Terms of Service. This page is ready
Last updated September 14, 2026 · Dhavira LLC, a North Carolina limited liability company · https://storeapp.getdelink.com
Account, access, acceptable-use, confidentiality, and general provisions take effect when you install the app or affirmatively accept these Terms. Paid-subscription provisions apply when you approve a Shopify application charge.
Delink is technical tooling for Shopify mandatory compliance webhooks — not legal advice, and not automatic GDPR, CCPA, or CPRA compliance. You remain responsible for fulfilling data requests in Shopify and your connected systems.
Delink is a product of Dhavira LLC. These Terms govern your use of the Delink embedded Shopify app (the "Service"). By installing or using the Service, you agree to these Terms and represent that you are acting for a business, are at least 18 years old, and have authority to bind that business. The Service is not offered for personal, family, or household use. The Service is offered only to businesses based in the United States, Canada (outside Quebec), Australia, Singapore, New Zealand, Israel, and India. Businesses based in Quebec, the European Economic Area, the United Kingdom, or Switzerland may not subscribe.
Delink records Shopify mandatory compliance webhooks for your shop (customers/data_request, customers/redact, and shop/redact), tracks a 30-day workflow clock, maintains a request log in Shopify Admin, emails a daily summary of open requests to your Shopify shop contact email, and lets you export compliance event records as CSV. Logged-in shoppers may also submit a deletion request through the customer-account extension; that request is recorded for you to process. It does not delete a Shopify customer account automatically.
Delink does not fulfill data subject requests in your Shopify store, certify regulatory compliance, or store long-term copies of Shopify customer payloads. You remain responsible for exporting, restricting, or deleting customer data in Shopify and your connected systems.
Delink creates records only for requests that reach the Service and are successfully verified and persisted. Network, infrastructure, authentication, or storage failures can prevent a record. Event status, dashboards, and exports do not establish that Shopify sent every relevant request or that deletion occurred in your systems.
Delink minimizes data at rest. We do not persist customer contact information (names, email addresses, phone numbers, mailing addresses, or order line items) or raw webhook JSON bodies from Shopify compliance payloads — bodies are verified and parsed for the listed metadata in memory only. We do store operational metadata to track each request: shop domain, topic, timestamps, opaque Shopify resource IDs (such as shop_id and customer.id when present), and optionally a salted one-way hash derived from a customer email or shop identifier — not the email itself. Retention is described in our Privacy Policy.
You agree to:
You are responsible for your Shopify store, authorized staff, notices and consents, and the legality of your instructions. Do not submit data that the Service is not designed to receive, including special-category or sensitive personal data beyond fields Shopify includes in mandatory compliance webhooks or customer-account deletion intake.
In typical use, you (the merchant) are the data controller and Dhavira LLC is your processor for compliance webhook ingest, logging, and related app features. Our Data Processing Agreement applies when you accept it before approving a Shopify subscription charge.
Access is through Shopify Admin using Shopify session tokens. You may not interfere with the Service; probe or bypass security or usage limits; upload malicious code; misuse another merchant's data; reverse engineer except where law makes that restriction unenforceable; resell the Service without written permission; or use it to violate law or third-party rights.
We may investigate suspected abuse and suspend affected access when reasonably necessary to protect the Service, merchants, or third parties. We will give notice when practicable.
As between the parties, you retain rights in data and configuration you provide. You instruct and grant us a limited right to process Customer Personal Data solely to provide, secure, and support the Service on your documented instructions and as permitted by the DPA. We may improve the Service using data that has been aggregated or de-identified so it is not reasonably linkable to an individual or shop.
Each party will protect the other's non-public confidential information using at least reasonable care and use it only for this relationship. Delink and its licensors retain all rights in the Service, software, documentation, and branding. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable right to use the Service during your subscription for internal business purposes. If you provide feedback, you permit us to use it without restriction or payment, without identifying you publicly.
We strive for reliable webhook ingest and Admin access but do not guarantee uninterrupted service. We may modify or discontinue features. We will not materially reduce a paid feature during its current billing period without reasonable notice, except for security, legal, or third-party platform reasons. Material Terms changes will be posted with a new effective date. We will request affirmative reacceptance when a change materially affects liability, dispute terms, data processing, renewal, or other rights for which continued use is not sufficient.
Paid access is billed through Shopify App Pricing as a recurring subscription in U.S. dollars until you cancel in Shopify Admin or uninstall the app. Trial length and price are shown on the Billing page and Shopify's hosted plan page before you subscribe. Prices exclude applicable taxes. You authorize Shopify to charge your store for recurring fees, taxes, and approved plan changes under Shopify's billing terms.
Cancellation stops future renewals and locks GDPR request tools and proof export until you subscribe again. Fees are generally non-refundable, including partial months and mid-cycle cancellations, except where required by law. Billing disputes: contact support@getdelink.com within 14 days of the charge.
The Service interoperates with Shopify, including Shopify Admin, mandatory webhooks, customer accounts, and Shopify Billing. Their availability, APIs, terms, and decisions are outside our control. You are responsible for maintaining required Shopify permissions. Delink is not affiliated with or endorsed by Shopify unless expressly stated.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT USE OF DELINK WILL MEET YOUR LEGAL OBLIGATIONS OR RESULT IN REGULATORY APPROVAL.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, DELINK AND ITS OPERATORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, DATA, OR GOODWILL — INCLUDING COMPLIANCE FAILURES, FINES, OR DATA SUBJECT CLAIMS — EVEN IF ADVISED OF THE POSSIBILITY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR AGREEMENT IS LIMITED TO THE GREATER OF (A) FEES YOU PAID DELINK DURING THE TWELVE (12) MONTHS BEFORE THE FIRST EVENT GIVING RISE TO THE CLAIMS OR (B) US$100. THESE EXCLUSIONS AND LIMITS DO NOT APPLY TO FRAUD, WILLFUL MISCONDUCT, GROSS NEGLIGENCE, INDEMNIFICATION OBLIGATIONS, OR LIABILITY THAT CANNOT LAWFULLY BE LIMITED. LIABILITY FOR BREACH OF CONFIDENTIALITY OR DATA-SECURITY OBLIGATIONS IS LIMITED TO THREE TIMES THE ORDINARY AGGREGATE CAP.
To the extent permitted by law, you will defend and indemnify Dhavira LLC, its affiliates, and personnel against third-party claims, damages, and reasonable costs to the extent caused by your unlawful use of the Service, your store or data practices, your material breach of these Terms, or your infringement of third-party rights. This does not apply to the extent a claim is caused by Delink's breach, gross negligence, or willful misconduct.
You may stop using Delink at any time by uninstalling the app or canceling your subscription. We may suspend or terminate access for violation of these Terms, non-payment, abuse, or legal requirement.
Compliance events remain visible through 90 days after the workflow due date, then are hidden and queued for deletion by the weekly retention job. If your subscription ends, paid features are locked and event data is scheduled for deletion after a 30-day resubscription period. If you uninstall, Shopify sends app/uninstalled immediately and shop/redact after its grace period; Delink revokes the offline token on uninstall and deletes shop-scoped operational data on shop/redact. Account, billing, consent, security, backups, legal holds, and support records follow the Privacy Policy.
These Terms are governed by the laws of North Carolina, without regard to conflict-of-law rules. Subject to mandatory law, claims must be brought in the state courts located in Cabarrus County, North Carolina, or the federal courts for the Middle District of North Carolina, and each party consents to those courts. Before filing a claim, each party will give written notice and make a good-faith effort for 30 days to resolve the dispute. Mandatory rights and venues that cannot lawfully be waived remain unaffected.
Neither party is liable for delay caused by events beyond its reasonable control, except payment obligations. You may not assign these Terms without our written consent; we may assign them in connection with a merger, reorganization, or sale of substantially all relevant assets. If a provision is unenforceable, it will be limited to the minimum extent necessary and the remainder stays effective.
These Terms, the DPA, and the Privacy Policy are the entire agreement about the Service. The DPA controls for conflicts concerning processing of Customer Personal Data. Sections that by nature should survive termination—including fees, confidentiality, intellectual property, disclaimers, liability, indemnity, disputes, and general terms—survive.
Questions or legal notices: support@getdelink.com.